How to Register a Complaint Against Overbilling in LESCO

lesco complaint

How to Register a Complaint Against Overbilling in LESCO

Are you dealing with problems like overbilling, line faults, or voltage fluctuations with LESCO? Don’t worry—this guide will walk you through resolving these electricity-related issues quickly and effectively. LESCO has made it easier to register complaints by offering both online and phone-based options to ensure you get help promptly. Here’s everything you need to know.

Common Reasons for Overbilling in LESCO

Before registering a complaint, it helps to understand the common causes of overbilling so you can provide specific details when filing:

  • Incorrect meter reading: Errors like unclear meter screens or manual reading mistakes can lead to inflated electricity bills.
  • Faulty meters: Meters affected by moisture or short circuits can provide false readings. Bills in such cases might be generated based on estimated averages or previous usage.
  • Tariff miscalculation: Errors in applying the correct tariff could mean higher charges. For example, if your usage is less than 200 units, but a higher tariff rate is applied, it results in overbilling.

Filing an Electricity Complaint Online

LESCO provides an easy way to register complaints online through its Customer Complaint Management System (CCMS). Use this official platform to report overbilling, outages, voltage issues, and more.

Steps to Register a Complaint Online:

  1. Visit the CCMS Website: Access the LESCO Official CCMS website to begin your complaint registration.
  2. Login & Register Your Complaint: Use your:
  • Bill reference number
  • CNIC (National ID)
  • Mobile number
  1. Provide Personal Information: Enter your name, mobile number, email address, and home address for verification.
  2. Select Complaint Details:
  • Choose the issue category (Overbilling, Line Fault, Voltage Issue, etc.).
  • Describe the issue in detail and attach supporting documents (if needed).
  1. Submit Your Complaint: Once submitted, you’ll receive a ticket or reference number. You can later use this number to track your complaint.
  2. Complaint Processing: LESCO ensures action within:
  • 15 minutes for address confirmation.
  • 1 hour for a visit to investigate the issue.

Tracking Your Complaint Status

To stay updated on your complaint’s progress after registering it online, you can track it in the following ways:

  1. Via Reference Number:
  •  
  • Enter your bill reference number on the complaint tracking portal.
  • Click on “Track Complaint” to view status updates.
  1. Via Ticket Number:
  •  
  • Enter your complaint ticket number on the ticket tracking page.
  • Monitor the progress and updates about your issue.

LESCO Helpline for Assistance

For quick assistance, you can call LESCO’s 24/7 helpline to resolve electricity-related issues directly.

  • LESCO Helpline Numbers:
  •  
  • 📞 042-99205461-62 (Chief Executive Complaint Cell)
  • 📞 111-000-118 (LESCO Helpline)

This allows you to bypass online registration in urgent scenarios and speak directly with LESCO support staff.

Escalation to NEPRA in Case of Unresolved Complaints

If LESCO fails to resolve your issue or ignores your complaint, you can escalate it to NEPRA (National Electric Power Regulatory Authority):

  • Visit NEPRA’s official website to submit your unresolved complaint.
  • NEPRA ensures all electricity-related complaints are processed and addressed fairly.