What to Do If Your LESCO Bill Shows Errors or Excess Units

Have you received an electricity bill from LESCO showing higher-than-expected charges? Errors like excess units or incorrect meter readings can be frustrating, but don’t worry! This concise guide will walk you through identifying and resolving billing issues with LESCO quickly and effectively.

Steps to Resolve LESCO Billing Errors

1. Understand Your LESCO Bill

Start by carefully reviewing your bill. Look for essential details like:

  • Reading Date
  • Current vs. Previous Reading
  • Consumed Units
  • Tariff Type
  • Additional Charges (e.g., fuel, taxes)

Compare the current meter reading on the bill with your actual meter reading. If the reading on the bill differs significantly, it could indicate an error.

2. Common Causes of LESCO Errors

LESCO billing issues may arise from the following:

  • Incorrect meter readings (manual errors)
  • Defective or damaged meters
  • Estimated meter readings during outages
  • Double billing or system errors

It’s crucial to identify the issue to find the right solution.

3. Collect Evidence

If you notice a discrepancy:

  • Take a clear photo of your meter showing the meter number and current reading.
  • Check the date of the meter reading on the bill.
  • Compare the bill’s reading with your actual meter’s reading.

With these steps, you can confirm whether the issue lies in the bill or elsewhere.

4. Visit the Nearest LESCO Office

If the bill is incorrect, head to your local LESCO Customer Service Center with the following:

  • A copy of the incorrect bill
  • A photo of your meter reading
  • Your CNIC
  • A written complaint

At the office, request a meeting with the SDO (Sub Divisional Officer) or billing clerk. Share your proof and formally request a bill correction or meter inspection.

5. Submit an Online Complaint

If visiting the office isn’t convenient, LESCO allows online complaints. Visit their website to follow the process for filing and tracking your application. The online option can save time and streamline issue resolution.

How to Prevent Future Errors

  • Regularly Check Your Meter: Note the reading monthly and compare it with your bill.
  • Keep Old Bills: Maintain previous records for cross-checking.
  • Monitor Usage: Track your electricity consumption habits.
  • Report Issues Early: Inform LESCO immediately if your meter is damaged.

Stay Proactive and Stress-Free

Billing errors are frustrating, but they can be resolved if approached methodically. By staying vigilant and following these steps, you’ll avoid unnecessary charges and ensure correct billing.