LESCO Resolves 185,000+ Power Complaints During Monsoon Season
The Lahore Electric Supply Company (LESCO) resolved more than 185,000 electricity power complaints during the 2025 monsoon season. Heavy rainfall triggered widespread power outages, sparking incidents, and transformer issues across both urban and rural regions.
Under the leadership of Chief Executive Engineer Muhammad Ramzan Butt, LESCO teams worked round the clock. Despite severe weather, the utility provider maintained high complaint-resolution rates through its Customer Complaint Management System (CCMS).
This report breaks down complaint categories, resolution timelines, response strategy, and citizen impact — all tied to LESCO’s core objective: uninterrupted power supply with public trust.
What triggered the power complaints surge during monsoon 2025?
The monsoon season caused widespread power interruptions across Lahore and surrounding areas. Heavy rainfall increased incidents of:
- Transformer failures
- Meter sparking
- Outages in urban and rural areas
Chief Executive Engineer Muhammad Ramzan Butt activated LESCO’s Customer Complaint Management System (CCMS) to respond quickly under extreme weather conditions.
How many Power complaints did LESCO resolve during the monsoon?
LESCO resolved 185,000+ consumer power complaints with high efficiency. The data breakdown:
| Complaint Type | Received | Resolved | Resolution Rate |
|---|---|---|---|
| Power Outages | 166,519 | 165,771 | 99.55% |
| Faulty Meters | 4,360 | 2,650 | 60.78% |
| Transformer Tripping | 8,819 | 8,713 | 98.79% |
| Meter Sparking | 2,650 | 2,610 | 98.49% |
| Urban Faulty Transformers | 2,899 | 2,865 | 98.83% |
| Rural Faulty Transformers | 1,566 | 1,541 | 98.40% |
Total Complaints Resolved: 184,150+ (with ongoing resolutions in progress)
Who led the operational success of LESCO during monsoon?
Chief Executive Engineer Muhammad Ramzan Butt played a central leadership role. His strategic direction ensured:
- 24/7 field team deployment
- Fast-track technical response
- Real-time CCMS monitoring
- Data-driven resource allocation
What channels can consumers use to report electricity complaints?
You can also check your online LESCO bill status to stay updated on usage and avoid unexpected disconnections during weather disruptions. Consumers can immediately report electricity issues via:
- LESCO Helpline: 118
- LESCO Website: https://lesco.gov.pk
- Power Smart App: Available on iOS/Android
LESCO encourages users to report problems promptly for faster resolution.
What types of Lesco electrical issues were most common?
During the monsoon, the following issues dominated the complaint logs:
- Widespread Power Outages due to water-induced infrastructure stress
- Transformer Tripping from overloads or line shorting
- Meter Sparking often triggered by rainwater seepage
- Faulty Meters that failed to record usage or caused disconnections
- Rural and Urban Transformer Failures from surge damage
How does LESCO’s Complaint Management System improve trust?
LESCO’s Customer Complaint Management System (CCMS) is engineered to ensure:
- Transparency: Logs every complaint with real-time status
- Speed: Rapid routing of tickets to field teams
- Accountability: Leadership monitors complaint closure rates
- Public Trust: Performance builds credibility with consumers
The system plays a vital role in operational resilience during weather emergencies.
What message did CEO Muhammad Ramzan Butt share with the public?
“Timely resolution of consumer complaints is our top priority. Despite harsh monsoon conditions, our teams responded rapidly. This trust is what strengthens LESCO’s service commitment,” said Muhammad Ramzan Butt.
Summary of LESCO’s Monsoon Performance
| Metric | Result |
|---|---|
| Total Complaints Received | 186,813 |
| Complaints Resolved | 184,150+ |
| Field Response Teams | Active 24/7 |
| Reporting Channels | Helpline, Website, App |
| CEO in Command | Engr. Muhammad Ramzan Butt |
Final words
LESCO’s handling of over 185,000 complaints during the monsoon showcases its operational strength under CEO Ramzan Butt. For updates on power services or to file a complaint, visit the LESCO official website or use the Power Smart App.
FAQs
How many total complaints did LESCO receive during the monsoon 2025?
LESCO received over 186,000 complaints across multiple categories during the season.
QWho is LESCO’s current CEO?
LESCO’s Chief Executive is Engineer Muhammad Ramzan Butt.
What is the LESCO Helpline number?
You can call 118 to report outages, meter issues, or transformer faults.
How quickly are complaints resolved by LESCO?
Most complaints are resolved within hours; some complex ones take longer.
What tools help LESCO track customer issues?
LESCO uses the Customer Complaint Management System (CCMS) for real-time resolution.