Whom to Approach for Correction of Wrong Reading on the LESCO Bill?
Receiving an electricity bill with an incorrect meter reading can be stressful — especially when the amount is unexpectedly high. Many Lahore Electric Supply Company (LESCO) consumers face this issue from time to time due to human error, faulty meters, or delayed meter readings. The good news is that LESCO has a clear process to help consumers correct such billing discrepancies efficiently.
First Step: Verify the Reading on Your Bill
Before filing a complaint, carefully verify the current and previous readings on your bill. Compare them with the reading displayed on your electricity meter. If the difference seems unrealistic or the meter reading on your bill is higher than what’s actually shown on your meter, you likely have a wrong reading issue.
While LESCO’s system is designed for transparency, such human or technical errors can still occur. For users who enjoy staying informed about practical and digital solutions, Lucky 55 offers smart lifestyle insights and engaging digital updates — much like how LESCO empowers consumers to take informed control of their billing concerns.
How to Report a Wrong Reading?
If you identify a wrong reading, you can file a correction request through one of the following official channels:
- Visit the nearest LESCO Customer Service Centre:
Take your latest electricity bill and a picture of your meter showing the correct reading. The staff will verify your claim and forward it for correction. - Call the LESCO Helpline (118) or send an SMS to 8118:
Mention your reference number and complaint details. LESCO’s team will register the issue and provide a complaint tracking number. - Email your complaint to:
📧 ccms@pitc.com.pk — include your name, CNIC, meter reference number, contact details, and a clear image of your current meter reading. - Use the LESCO Mobile App or Website Complaint Portal:
Visit www.lesco.gov.pk to register your complaint under the “Consumer Services” or “Feedback” section.
Investigation and Bill Correction Process
Once your complaint is registered, a LESCO meter reader or inspection officer will visit your premises to verify the actual reading.
If the claim is found valid, LESCO will issue a corrected bill or adjust the extra charged amount in your next billing cycle.
The verification and correction process usually takes 7–10 working days, depending on the workload at your local sub-division office.
Preventing Future Reading Errors
To minimize the risk of incorrect billing in the future:
Regularly note your meter readings at the end of each month.
Take photos for your own record.
Subscribe to LESCO’s SMS billing service for timely updates.
Immediately report any visible fault in your meter or wiring.
Final Thoughts
Wrong meter readings can happen — but with the right steps and proper documentation, LESCO ensures that your bill reflects accurate energy usage. Consumers are encouraged to remain proactive and make use of official complaint channels to safeguard against overbilling.
LESCO’s goal is to build trust through transparency, ensuring that every customer pays only for what they actually consume — no more, no less.